Contact Us


We continue to receive a high volume of visa inquiries, and our responses may be delayed.  All correspondence is processed in the order received.  We will not respond to duplicate inquiries so please refrain from sending multiple requests or follow-ups, which slow our responses.

Routine visa services remain limited because of the COVID-19 pandemic; the Embassy continues to operate with reduced staffing.

As worldwide restrictions due to the pandemic begin to ease, and in line with the President’s proclamation regarding the safe resumption of international travel, the U.S. Embassy in the Philippines is focused on reducing wait times for visa services while also protecting the health and safety of our staff and applicants.  This will eventually culminate in a complete resumption of routine visa services when conditions and resources allow.  The Embassy cannot predict when full visa services will resume.

Immigrant Visa (IV):  The Embassy is processing immigrant visas across all categories. However, with significant backlogs in most categories, wait times for interviews are lengthy for all but immediate relatives (IR-1 through IR-5).  It is not possible to provide precise wait times as facilities, staffing resources, and local conditions all affect capacity and scheduling. As of December 31, 2021, most IR visa cases being scheduled for interview were documentarily complete at the National Visa Center in December 2020. Most K visa cases being scheduled were documentarily complete in August 2021. Most current employment-based cases being scheduled were documentarily complete in March 2020. Most current family preference cases were documentarily complete in August 2019.

Nonimmigrant Visa (NIV):  The Embassy continues to prioritize travelers with urgent (i.e. matter of life and death) travel needs, foreign diplomats, and certain mission-critical categories of travelers, such as students and exchange visitors (F-1, M-1, and J-1) and temporary employment (H-1B, H-2B, and L).  Visa appointments for routine business and tourism (B1/B2) are available at significantly reduced levels.

Many visa applicants paid a visa application fee and are still waiting to schedule an interview appointment.  The validity of your payment (known as the MRV fee) is extended until September 30, 2023, to allow all applicants who were unable to schedule an appointment the opportunity to do so.

  • How can I schedule a visa interview?  Please refer to the list above of visa categories currently being processed by the Embassy. Appointments are scheduled according to those priorities and you will be notified of your appointment when we reach your case in the queue.
  • How can I check my IV Case Status?  We are unable to provide routine or recurring case status updates outside of the online tracking system, available at  If you submitted documentation that was requested to continue processing your case, please allow 30 days prior to emailing for a status update if your status has not changed. Otherwise, we will contact you directly if we need additional information.
  • What if CEAC status shows expired but I have not been interviewed?  If your case status shows “expired” and you have not yet been interviewed, please send an email to with a screenshot of the CEAC status. Our team will take corrective action to reopen your case or contact you directly if there are further questions.
  • What if my K fiancé(e) visa petition expired?  The Embassy is processing a limited number of K fiancé(e) visa applications. If your fiancé(e) petition has expired, a consular officer will determine whether it can be revalidated at the time your interview is scheduled.  Do not contact our office now about rescheduling your interview, expiration of the petition, or a medical exam.
  • Whom do I need to contact regarding my medical examination?  You may contact St. Luke’s Extension Clinic (SLEC) Manila directly by telephone at (+632) 8521-0020 and (+632) 8521-8647 or by visiting their website at: for information on the medical examination process, fees, and registration.  Do not schedule a medical exam unless you are scheduled for your visa interview.  Otherwise, your exam results may expire prior to your interview.  Medical examinations that have expired must be completed again at a fee to the applicant. Visa appointments cannot be expedited due to the expiration of medical examinations.
  • What do I do if I cannot get documents that are required for my caseWe understand some applicants may be unable to obtain required documents or send them to the Embassy at this time.  We are unable to waive documentary requirements.  If your case will pass the one-year time limit to provide needed documentation, please contact to alert us that your case is going to expire and to explain the difficulty you are experiencing in obtaining required documents.  If you receive a letter from the Embassy stating that your case will be terminated, please follow the instructions on that letter if you wish to reinstate your case.  Otherwise, please send the documents via the LBC courier once you are able to obtain them.
  • Can I extend the validity of my expiring visa?  Unfortunately, we cannot extend the validity of visas.  However, in some cases we can replace an expired immigrant visa if an applicant was not able to use the visa due to circumstances beyond his/her control and all eligibility requirements continue to be met.  You may submit your passport with the expired visa and a signed letter explaining your inability to use your immigrant visa for travel to the United States to the U.S. Embassy in the Philippines (Attn: Immigrant Visa Unit) via any branch of LBC courier in order for us to begin the replacement review process.
  • I am a Lawful Permanent Resident, and I am unable to go back to the United States, what should I do?  In certain cases, permanent residents who have been unable to return to the United States for one year for reasons beyond their control may apply for a returning resident (SB-1) visa.  The eligibility for this visa can only be determined by a consular officer after interviewing the applicant.  For additional information regarding returning resident applications, please visit our website at
  • How can I contact U.S. Citizenship and Immigration Services (USCIS)?  The U.S. Citizenship and Immigration Services (USCIS) field office in Manila permanently closed in July 2019.  All public inquiries should be directed to the USCIS contact center at
  • Is the Embassy processing tourist (B1/B2) visas?  The U.S. Embassy in the Philippines provides nonimmigrant B1/B2 (business/tourist) visa interview appointments as resources and safety conditions permit through our online appointment system.  Instructions are available at  Current wait times for an interview are available at
  • How can I reschedule a canceled visa appointment?  Applicants can schedule the first available visa interview appointment by phone at (+632) 7792-8988 and (+632) 8548-8223, or through the online appointment system at  There is no fee to change an appointment.  If you have difficulties rescheduling a pending consular appointment, applicants may send an email to for specific guidance.
  • Can I renew my U.S. visa without attending a visa interview?  An individual may qualify for interview waiver if he/she is able to meet all of the eligibility requirements detailed on our website,  If an applicant does not meet all of the interview waiver requirements, then he/she would have to schedule a visa interview appointment, as detailed on our website,
  • How can I check my NIV case status?  We are unable to provide routine or recurring case status updates outside of the online tracking system, available at If you submitted additional documentation after being refused under Immigration and Nationality Act Section 221(g), please allow 30 days prior to emailing for a status update if you notice the CEAC status has not changed. We will contact you directly if we need additional information.

If your visa concern or question was not answered by the information listed above, please submit a detailed inquiry request by completing our online inquiry form at:

We will not respond to duplicate inquiry cases so please refrain from sending multiple requests on a regular basis as this will only slow down our response time. Please wait 45-60 days before sending a follow-up inquiry for a status update if you have not received any response from the Embassy.