Routine visa services remain suspended because of the COVID-19 pandemic. The U.S. Embassy in the Philippines continues to operate with reduced staffing.
As conditions surrounding the COVID-19 situation improve, the Embassy will provide additional services, culminating eventually in a complete resumption of routine visa services. The Embassy cannot predict when the resumption of full visa services or processing of a specific category of visa will occur.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
For foreign citizens who want to live permanently in the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
Visa Information and Appointment Service Center:
- Email: firstname.lastname@example.org
- Hotlines: (+632) 8548-8223 and (+632) 7792-8988 for callers in the Philippines or (703) 520-2235 for callers in the United States
Our service center is open Monday through Friday, from 9:00 a.m. to 5:00 p.m. (Philippine Standard Time), except on Philippine and U.S. holidays and handles general inquiries and scheduling appointments only (fiancé(e) visa information and interview appointments are handled by the Immigrant Visa Unit). No telephone inquiries on an applicant’s case will be entertained.
Consular Communications Group:
Consular Communications Group (CON/CCG)
Consular Section, U.S. Embassy in the Philippines
1201 Roxas Boulevard, Ermita
Manila, Philippines 1001
Email Address: Submit a case-specific inquiry via our online visa inquiry form.
We try to respond to most inquiries and to answer most letters within 7 business days. However, we are currently experiencing a high volume of visa inquiries, and our response time may be delayed. All correspondence and requests will be processed in the order they are received. We will not respond to duplicate inquiry cases so please refrain from sending multiple requests or follow-ups as it will slow down our response time.
Under United States law, visa records are confidential. We will only respond to visa inquiries from the applicant, petitioner, or their legal representative with a signed Form G-28 (Notice of Entry of Appearance as Attorney or Representative). In cases of minor applicants, inquiries will be entertained if they come from one or both parents of the concerned.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on https://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.