The VA Manila Regional Benefits Office (RO) and Outpatient Clinic (OPC) remains closed to in-person walk-ins due to COVID-19.
Please read the status for RO and OPC below for more information as each section has its own schedule of operations.
” To care for him who shall have borne the battle, and for his widow and his orphan”
These words, spoken by Abraham Lincoln, guide the United States Department of Veterans Affairs each day. For 90 years the VA has had a presence in Manila and today, its Regional Office and Outpatient Clinic remain VA’s only full service office located in a foreign country.
As an integral part of the U.S. Mission to the Philippines, VA Manila partners with its Philippine counterparts and many Veterans Service Organizations to serve those who have served both our nations. By providing a full range of compassionate and timely benefits and services, VA Manila and its partners hold sacred the honor, privilege and responsibility entrusted to us – to care for those to whom we owe so much.
The U.S. government provides veteran’s benefits programs for certain Philippine nationals as well as veterans of the U.S. Armed Forces living in the Philippines.
To provide veterans the world-class benefits and services they have earned – and to do so by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.
Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
The Department of Veterans Affairs has maintained a Regional Office and Outpatient Clinic in the Philippines since 1922.
VA Manila Regional Office and Outpatient Clinic Leadership
- Tracey Betts – Regional Office Director
- Kevin McAllister – Regional Office Assistant Director
- Daniel Gutkoski, MHA – Outpatient Clinic Manager
1501 Roxas Boulevard (U.S. Embassy Seafront Compound)
(Between Cuneta Astrodome and the Japanese Embassy)
Pasay City 1302, Philippines
Trunk line: +63 (02) 8550-3888, or dial #MyVA (#6982)
Veterans Benefits Administration Info: Manila Regional Benefits Office
The Manila Regional Benefits Office remains closed to in-person visitors at this time. Veterans should not travel to the VA Manila RO for in-person assistance. Face-to-face interactions are still not available at this time. While the Manila RO remains closed to in-person visitors, we are pleased to announce that we have established some new systems and processes to assist Veterans. We have opened our phone lines and have benefit counselors standing by to answer questions Monday to Friday, from 8:00 a.m. to 3:00 p.m. and we are now offering scheduled telephonic or virtual appointments Monday to Friday, from 8:00 a.m. to 3:00 p.m, created the ability to use the VA main phone line to fax documents directly to FMP and our Claims Intake Center at no cost to the Veteran. Veterans who need assistance related to claims, pensions, educational benefits, and other financial questions are encouraged to contact us per the following the guidance:
Department of Veterans Affairs
Claims Intake Center
P.O. Box 4444
Janesville, WI 53547-4444
Trunk line: +63 (02) 8550-3888 or dial #MyVA (#6982)
To schedule a telephonic or virtual appointment: https://v2.waitwhile.com/book/vamanila
Fax Number: +1 (844) 531-7818 (charges may apply) or #MyVA (#6982) and dial 3942 once you hear the voice prompt (no long-distance charges)
Manila RO Normal Hours of Operation:
In-Person Appointments: Currently not allowed
Walk-in: Currently not allowed
Call Center: Currently from Monday to Friday, 8:00 a.m. to 3:00 p.m.
Telephonic or virtual appointments: Currently from Monday to Friday, 8:00 a.m. to 3:00 p.m.
Veterans Health Administration Info: VA Manila Outpatient Clinic
IMPORTANT COVID-19 VACCINE INFORMATION: As of November 23, 2020, the U.S. Food and Drug Administration has not approved a COVID-19 vaccine for use. While VA Manila has already begun and taking steps to be ready to receive and administer the COVID-19 vaccine once it is available, that is still likely several months away. VA Manila will continue to provide regular updates to Veterans via our monthly newsletter over the coming weeks as more information is available. Until a vaccine is made available, VA Manila continues to encourage all Veterans to follow the recommendations to protect themselves and their families from COVID-19 pandemic- wash your hands frequently, maintain physical distance from other people whenever possible, and wear a face mask. Together, we can help to stop the spread of COVID-19.
As of September 2020, the VA Manila Outpatient Clinic has resumed limited in-person medical appointments, with the focus on completing specialty care services (Audiology, Cardiology, Dermatology, Ear/Nose/Throat (ENT), Pulmonology, and Ophthalmology). The Outpatient Clinic continues to provide most primary care and mental health services via telephone appointments. Veterans with scheduled appointments should expect a reminder phone call approximately one-week before to confirm your appointment and will be advised at that time if their appointment is an in-person or telephone-based appointment.
The VA Manila Outpatient Clinic is not currently allowing walk-in appointments. Veterans without a scheduled in person appointment should not travel to the Outpatient Clinic. We are forced to institute this measure to limit the number of Veterans arriving daily and to ensure the Clinic has sufficient waiting area space to allow for physical distancing within the Clinic.
VA Manila Outpatient Clinic continues to provide needed pharmacy services to Veterans. Most Veterans in Metro Manila can expect to receive their medications ordered by phone or online within 2 days, Luzon in 5 days, Visayas in 8-10 days, and within 10-14 days in Mindanao. Please keep these revised timelines in mind as you refill medications. Veterans can request medication refills by using VA Manila’s Automated Pharmacy Refill Line (#6982, Option 8) or through the MyHealtheVet Online Portal (https://www.myhealth.va.gov/mhv-portal-web/home). Currently, the Outpatient Clinic is not able to mail perishable medication shipments due to restrictions with our shipping vendor. This includes some insulins and other refrigerated medications. Veterans should purchase these medications locally from community sources and would be eligible for reimbursement by the Foreign Medical Program if for a service-connected condition.
Lastly, as a reminder, the VA Manila Outpatient Clinic is not a COVID-19 treatment facility and does not currently offer COVID-19 testing. Veterans who arrive at the Clinic will be screened using approved VA health protocols, including temperature checks and symptom reviews. If you are experiencing signs and symptoms of COVID-19, please follow the instructions and recommendations of the Philippine Department of Health and your local government units. Do NOT travel to the Outpatient Clinic if you have a fever or are experiencing new onset of COVID-19 symptoms. VA Manila is taking appropriate precautions to ensure a safe environment for the health and safety of our Veterans, Employees, and Visitors. Your cooperation with this is greatly appreciated.
Veterans with questions may contact the VA Manila Patient Advocate at +63 (02) 8396-3716 or can email the Clinic Manager at firstname.lastname@example.org.
Department of Veterans Affairs Outpatient Clinic
1501 Roxas Boulevard
Pasay City, 1302 Philippines
Trunk line: +63 (02) 8550-3888 or dial #MyVA (#6982)
Fax Number: +63 (02) 8550-3964
Manila OPC Normal Hours of Operation:
Appointments: Monday to Friday, 7:30 a.m. – 4:00 p.m.
Walk-in: Currently not allowed
Call Center: Currently from Monday to Friday, 8:00 a.m. – 3:00 p.m.
Foreign Medical Program (FMP) Info:
VHA Office of Community Care
Foreign Medical Program (FMP)
P.O. Box 469061
Denver, CO 80246-9061
Toll-free: +1 (877) 354-8179 or dial #MyVA (#6982) and select option 4 from the menu
Fax Number: +1 (303) 331-7803 (charges may apply) or dial #MyVA (#6982) and dial 3943 once you hear the voice prompt (no long-distance charges)
E-mail inquiries: https://iris.custhelp.va.gov/
For information regarding the services of Manila Regional Office and Outpatient Clinic, please click the links below: