Contact Us

IMPORTANT: Please visit our Frequently Asked Questions (FAQs) page for answers to general inquiries.

Email

You may contact us in a variety of ways, but the most efficient way is by sending an email to FBU.Manila@ssa.gov. We generally respond within ten (10) business days from the date of receipt.

To assist you with your concerns, we may ask for your Social Security Number (SSN), your date of birth and/or banking information. Providing this information is optional; however, we may need this information to answer your questions and fully assist you.

Phone

You may call us at + 63-2-5301-2000 (Option 9) from 8:00 a.m. to 11:00 a.m. (Manila Time) every Tuesday and Thursday, except on U.S. and Philippine Holidays.

In-Office Appointments and Walk-Ins

You may visit our office from 8:00 a.m. to 12:00 p.m., Monday to Friday, except on the first Wednesday of the month and on U.S. and Philippine Holidays. Please note that electronic devices (e.g., cell phones, laptops, etc.) are not allowed inside the Embassy.

Facsimile or Postal Mail

You may send your inquiry via fax to +63-2-8708-9723 or write to us at the following address:

 Local Address:  U.S. Address:
U.S. Embassy – Manila
Social Security Administration
1201 Roxas Boulevard
Manila, Philippines 0930
U.S. Embassy – Manila
Unit 8600 Box 1610
DPO AP 96515-1610

 

IMPORTANT:

For OPM annuitants, we provide general services such as direct deposit enrollment, reporting of death and appointment of a Representative Payee. For all other services, please email OPM directly at retire@opm.gov. For more information about OPM, you may visit their website at www.opm.gov.

For veterans living overseas, please visit VA’s website for more information.