Indefinite Suspension of Routine Passport and Citizenship Services Due to Covid-19
Because of public health measures to prevent the spread of COVID-19, effective April 2, 2020, U.S. printing centers in the United States have suspended processing and shipping of U.S. passports and Consular Reports of Birth Abroad (CRBAs) to U.S. Embassies overseas until further notice. If you have previously applied for a passport or CRBA in ACS Manila before April 2, please expect significant delivery delays.
We will provide an update as soon as U.S. processing centers are operational again. In the meantime, please hold on to your routine passport renewals and CRBA applications.
Currently, ACS Manila is only able to print temporary or limited emergency passports for U.S. citizens with critical travel needs. If you have urgent travel and need an emergency passport, please email the ACS unit in advance at ACSInfoManila@state.gov in order to get an appointment and apply in person. On the subject line, please write “Emergency passport”.
Please ensure that you are enrolled in the Smart Traveler Enrollment Program here so you receive updates regarding the Embassy’s operating status and other important information.
Welcome to the Passport & Citizenship Unit of the U.S. Embassy Manila. In order to better serve you, we provide routine passport services through our online appointment system. Adult passport renewals can be submitted through the mail or by reserving an in-person appointment using our online appointment system. Before booking an online appointment, please carefully read all the instructions for the passport service you need to see if the service requires an online appointment or not. For routine passport renewals, you can expect to receive your passport back in approximately 4-6 weeks after approval.
If you are applying for a passport in Manila, DO NOT follow the submission instructions found on the application form, which are intended for people applying in the United States. Although the same application forms are used whether you are inside or outside the U.S., the process for submitting the forms are different.
Only emergency passports are available on a walk-in basis. Please be aware that the rules for emergency passport issuance are strict, and a consular officer will determine if your situation meets the standard for an emergency. If your situation is not considered an emergency, you will need to book an online appointment and return to the embassy on that day. Before coming to the embassy, please read all the instructions for the passport service you need. The options are listed on the menu to the left.
NOTE: Routine U.S. citizen services, including all passport, citizenship, notary, and legal capacity to marry services are still suspended. For emergency services, including emergency passports, please contact American Citizen Services via email at ACSInfoManila@state.gov or call +632-5-3012000. We do not accept walk-ins at this time.
REMINDER:For the safety and security of all applicants and employees, applicants cannot bring cell phones or other electronic devices inside the Embassy. Applicants who bring such devices will be denied entry.
Apply for a Passport
Renew a Passport
Emergencies are generally considered to be:
- a lost or stolen passport with an urgent need for travel in less than two weeks. For lost and stolen passports without an urgent need for travel, please follow our regular procedure by clicking here.
- a medical emergency
- an emergency situation that does not meet the above criteria but is severe enough to warrant emergency action
Please be aware that the rules for emergency passport issuance are strict, and a consular officer will determine if your situation meets the standard for an emergency. If your situation is not considered an emergency, you may be asked to book an online appointment and return to the embassy on that day. Emergency passports have the same fees as regular passports but have very limited validity. The passport will expire shortly after your urgent travel has been completed.
If you believe your situation meets the criteria for an emergency, please come prepared when you walk-in by bringing all the completed application forms and documents listed on the specific passport service you are requesting along with the following proof of emergency:
- proof of your travel in less than two weeks (e.g. purchased ticket/s, flight confirmation, etc)
- medical records if your emergency is based on a medical emergency
If you have an emergency reason for travel in less than 2 weeks, please check first if we have an online appointment available before your travel date. To check for an appointment, please click on the appropriate passport service on the menu on the left and follow the instructions. If you need to travel prior to our earliest appointment, you may walk in to the Embassy with your confirmed travel itinerary or purchased ticket or other valid proof of the emergency travel.
To walk in, please come to the American Citizen Services Window 4 on any working day, between 7:30 a.m. and 12 noon, except during holidays and Consular Training days (which is every first and third Wednesdays of each month). Click here to see Embassy holidays.
Please be advised that some countries, such as Indonesia, may have restrictions on travelers entering with a limited-validity U.S. passport. If your next destination is outside the United States, please review the entry/exit restrictions for that country, by visiting the U.S. Department of State travel page at:
Third Party Attendance at Passport and CRBA Appointment Interviews
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
o Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
o Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
o The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
o It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
o Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
o Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
o To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
o The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
o No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
o Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
o During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
o Attendees may take written notes, but may not otherwise record the appointment interviews.
o Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.