U.S. Citizen Services

The American Citizen Services (ACS) team in Manila and Cebu serves the large and geographically diverse U.S. citizen community in the Philippines. We register births, issue passports, and can assist in emergencies, such as the deatharresthospitalization, or destitution of a U.S. citizen, during a natural disaster or other crisis event, with issues involving missing persons or children – including international parental child abduction and adoption – and when a U.S. citizen is the victim of a crime in the Philippines.

In light of the ongoing pandemic, we are not providing walk-in services; you must have an appointment to enter the U.S. Embassy in Manila or the U.S. Consular Agency in Cebu. These efforts help us to meet social distancing requirements designed to limit the spread of COVID-19. Additional details about pandemic conditions in the Philippines are available on our COVID-19 information webpage.

If you need emergency assistance, such as to report the abduction of a U.S. citizen child, the arrest or death of a U.S. citizen, or if you have been the victim of a crime in the Philippines, please call us at +63 (02) 5301-2000 or email us at ACSInfoManila@state.gov. Call 911 to contact the Philippine National Emergency Hotline in a life-or-death emergency. Call 117 to reach the Philippine National Police Hotline to report a crime or an emergency requiring a police response.

Please see our website for more information about Social SecurityVeterans AffairsUSCISU.S. tax matters, or visas to the United States. You can also scroll over the “U.S. Citizens Services” tab of the U.S. Embassy in the Philippines website to find links to information on a range of other issues and services, such as voting in U.S. elections.

To stay informed about changes in our operating status and the services we are providing, check our Alerts and Messages webpage and register in the Smart Traveler Enrollment Program (STEP).

Alerts and Messages

COVID-19 Information

See all Alerts and Messages for U.S. Visitors to Philippines.