Frequently Asked Questions
Beginning Monday, April 19, 2021, the U.S. Embassy and Consular Agency in the Philippines will begin accepting online fee payments for adult U.S. passport renewal applications via Pay.gov.
Paying online allows you to mail your application to the U.S. Embassy in Manila without the need to apply in person. Please see our passport renewal webpage for more information and to determine if you are eligible for online fee payment. If eligible, you will be able to submit payment via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. The process is also more convenient because you can apply 24 hours a day, seven days a week. For more information, please refer to the Frequently Asked Questions below.
Q: Who is eligible to pay online and renew their passport by mail?
A: You may be eligible to apply via online payment if you are an adult (16 years and older) who already has a 10-year U.S. passport book that was issued no more than 15 years ago. You must be resident in and have a mailing address in the Philippines. Please check your eligibility here.
Q: I have a home in the Philippines but I’m currently in Singapore and the U.S. Embassy in Singapore is closer to me than the U.S. Embassy in the Philippines. I want to renew my passport in Singapore. Can I use this program?
A: No. This program is limited to current residents of the Philippines only. However, you may still schedule an appointment to submit your passport application at the U.S. Embassy in Singapore Detailed, step-by-step instructions on scheduling a passport appointment should be available on Embassy Singapore’s website.
Q: Can minors (younger than 16 years) pay fees online and renew by mail?
A: No. Online fee payment and mail-in review is only available for adults (16 and older) with a 10-year passport book that was issued 15 years ago or less. See our website for more information on renewing a minor’s U.S. passport.
Q: What if I don’t have a passport book? Can I still participate?
A: No. To participate in the program, you must have in your possession a U.S. passport book that is valid for ten years. During the application process, you will be required to mail your current passport and your passport application to the U.S. Embassy in Manila. If you do not have your passport book in your possession, you must apply for a new one in person using a DS-11 passport application form. Please see our website for more information.
Q: What if I don’t have a passport book because it was lost or stolen? Can I still pay online and mail my application to the Embassy?
A: No. You must apply for a new passport in person at the U.S. Embassy. See our website for more information.
Q: What payment methods are available for use via Pay.gov?
You can pay the $110 fee by electronic check/transfer, credit/debit card, PayPal, or Amazon Pay on Pay.gov. This amount cannot be altered. You must pay the fee in U.S. dollars. Online fee payment is currently available for passport book renewals only, and not for a passport book and passport card combination. See our website for more information on renewing your passport book and card.
Q: Do I need special software or computer equipment to pay for my U.S. passport via Pay.gov?
A: No. All you need is a computer or mobile device with internet access and a web browser. You may also need a printer to print the payment confirmation that will be sent to you by email. If you do not have a printer, you can go to any internet café to access your email and print the payment confirmation.
Q: Is the online process safe?
A: Yes. The payment form on Pay.gov will be encrypted to ensure your personal information is secure.
Q: How do I know that my payment information is secure?
A: Pay.gov is a secure portal used by more 40 U.S. government agencies to collect forms and payments. Pay.gov uses 128-bit SSL encryption to protect your transaction.
Q: Can I pay for more than one passport at a time in a single transaction on pay.gov?
A: No. You must complete a new payment form for each passport application.
Q: After a successful payment is made via Pay.gov for my passport renewal, where should I mail the email confirmation and completed DS-82 application?
A: Please mail your electronic payment confirmation, current passport, passport photo, original proof of name change (if applicable), and signed DS-82 application to:
ATTENTION: PASSPORT TEAM
American Citizen Services (Consular Section)
U.S. Embassy, 1201 Roxas Boulevard, 1000 Manila
See our website for more information on mailing options.
Q: What are the steps for paying online for my U.S. passport renewal via Pay.gov?
- Acknowledge the disclaimers and notices;
- Verify your eligibility;
- Visit the Pay.gov link;
- Pay for the U.S. passport;
- Await email confirmation for passport payment;
- Print email confirmation of passport payment;
- Complete the DS-82 application form including signature and photo;
- Mail the email confirmation for passport payment, signed DS-82 application, prior passport, proof of name change (if applicable), and photo via mail/courier to the U.S. Embassy in Manila.
Q: What if I want to pay in person or I already have a U.S. dollar demand draft?
A: We will continue to accept payment via U.S. dollar demand draft. We cannot accept personal checks or cash payment for mail-in renewals.
Q: How long will it take to receive my passport in the mail?
A: You should receive your passport by mail/courier within four to six weeks. If you have a need for immediate international travel, we may be able to issue you a limited validity emergency passport. You can make an appointment here to apply in person at the U.S. Embassy in Manila for an emergency passport. Please bring proof of travel if available. If you require an earlier appointment, contact us at ACSInfoManila@state.gov; include your planned travel itinerary and a copy of your passport bio-page, and indicate “Emergency Passport” in the subject line of your email. Additional information about emergency passports may be found here. We are unable to process requests for expedited service through the pilot online payment process via Pay.gov.
Q: How do I check the status of my DS-82 application?
A: You may contact the American Citizen Services Passport Unit by email at ACSInfoManila@state.gov. We ask that you track your shipment if you sent your application packet via a traceable courier and wait at least five business days after mailing your documents to the U.S. Embassy before sending an inquiry.