The U.S. Embassy in the Philippines is offering emergency appointments only for passport and citizenship services that require an in-person appearance. Please be aware that emergency appointment availability is extremely limited.
The American Citizen Services (ACS) team in Manila and Cebu serves the large and geographically diverse U.S. citizen community in the Philippines. We register births, issue passports, and can assist in emergencies, such as the death, arrest, hospitalization, or destitution of a U.S. citizen, during a natural disaster or other crisis event, with issues involving missing persons or children – including international parental child abduction and adoption – and when a U.S. citizen is the victim of a crime in the Philippines.
We do not provide walk-in services; you must have an appointment to enter the U.S. Embassy in Manila or the U.S. Consular Agency in Cebu. These efforts help us to meet social distancing requirements designed to limit the spread of COVID-19. Additional details about pandemic conditions in the Philippines are available on our COVID-19 information webpage.
COVID-19 restrictions continue to affect our operations. As a result of ongoing staffing shortages and the need to maintain social distance in our waiting room, we do not expect to return to pre-pandemic citizenship and passport appointment levels in the near future. This means appointment wait times may be longer than expected. We will continue to prioritize service provision to U.S. citizens with immediate travel plans or who are in emergency circumstances.
If you need emergency assistance, such as to report the abduction of a U.S. citizen child, the arrest or death of a U.S. citizen, or if you have been the victim of a crime in the Philippines, please call us at (+63) 2 5301-2000 or email us at ACSInfoManila@state.gov. Call 911 to contact the Philippine National Emergency Hotline in a life-or-death emergency. Call 117 to reach the Philippine National Police Hotline to report a crime or an emergency requiring a police response.
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