Message for U.S. Citizens: American Citizen Services Update

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United States Embassy Manila, Philippines

United States Consular Agency Cebu, Philippines

May 11, 2021

American Citizen Services Update

Limited appointments for passport and citizenship services for U.S. citizens remain available at both the U.S. Embassy in Manila and the Consular Agency in Cebu.  In light of the on-going pandemic, we are not providing walk-in services; you must have an appointment to enter the U.S. Embassy and Consular Agency in the Philippines.

We encourage all eligible, adult U.S. citizens to renew their passports by mail, as in-person appointments will remain limited.  For more information about the adult passport renewal process, including online fee payment, please see our website.

Emergency services remain available in both Manila and Cebu.  If you need emergency assistance, such as to report the abduction of a U.S. citizen child, the arrest or death of a U.S. citizen, or if you have been the victim of a crime in the Philippines, please call us at +63 (02) 5301-2000 or email us at ACSInfoManila@state.gov.

Information about COVID-19 conditions in the Philippines is available on our website.


For further information:

-See the State Department’s travel website for the Worldwide Caution, Travel Advisories, Alerts, and the Philippines Country Specific Information.

-Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency.

-Contact the U.S. Embassy in Manila, Philippines, located at 1201 Roxas Boulevard, at +(63) (2) 5301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday. After-hours emergency number for U.S. citizens is +(63) (2) 5301-2000.

-Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).

-Follow us on Twitter and Facebook.

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