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Additional Information on Remote Services in Iloilo City on April 14, 2023
April 12, 2023

United States Embassy Manila, Philippines

Message for U.S. Citizens:  Additional Information on Remote Services in Iloilo City on April 14, 2023


This message contains updates about the forthcoming Remote Services event in Iloilo City.  Please see the highlighted portions below for new details.

The U.S. Embassy’s American Citizen Services (ACS) team will visit Iloilo City on April 14 to provide services to U.S. citizens including:

  • Notary services,
  • Acceptance of Consular Report of Birth Abroad (CRBA) applications, and
  • Acceptance of U.S. passport applications.  Please note that many passport renewals can be submitted by mail—visit https://ph.usembassy.gov/passports/ for details.  While all applicants are welcome to attend, personal appearances are only required for:
    • Applications by minors under age 18 (both parents must also appear, if possible),
    • Replacement of lost or stolen passports,
    • First-time passport applications, or the first application after age 16, and
    • Applications to renew a passport issued more than 15 years ago.

The Embassy has received confirmation that the Philippines Bureau of Immigration will attend this event.

Representatives from the U.S. Department of Veterans Affairs (VA) will be present to provide services including:

  • Fielding general inquiries on available VA benefits,
  • Taking inquiries on specific claims, and
  • Assisting in filling out VA application forms for benefits including compensation, pension, death benefits, burial benefits, dependent claims, and change of address

Personnel from the VA Outpatient Clinic will:

  • Answer questions about the Foreign Medical Plan (FMP),
  • Schedule medical appointments,
  • Determine eligibility for medical care,
  • Assist in enrollment in MyHealth/E-Vet, and
  • Provide preventive health services and checks, including vaccinations for influenza, pneumonia, tetanus-diphtheria (TDAP), etc.

The Social Security Administration will provide remote telephone assistance during this event.

Additional details (location, time, and fees):

This event will take place at Rose Memorial Auditorium of Central Philippine University

(Lopez Jaena St., Jaro, Iloilo City).  Map location: https://goo.gl/maps/nKzi4yZ9D9g1doNz5

We will accept customers for services from 7:30 a.m. until 11:00 a.m. on a first come, first served basis.  We anticipate having to turn away some late-arriving customers due to volume, so please arrive promptly and prepared with all required documents for U.S. citizenshipand passport services.

To expedite your visit, please bring both the originals and photocopies of documents for your CRBA and passport applications. The ACS representative will keep the photocopies and return the original documents to you.

Payment for services will only be accepted in Philippine pesos. Exact change only.  Service fees are as follows:
• Adult (16 and above) Passport Application (DS11):  PHP 9570
• Minor (under 16) Passport Application (DS11):  PHP 7830
• Passport Renewal (minor DS11):  PHP 7830
• Passport Renewal (adult DS82):  PHP 7540
• Consular Report of Birth Abroad:  PHP 5800
• Notarial:  PHP 2900


For further information:

  • See the State Department’s travel website for the Worldwide Caution, Travel Advisories, Alerts, and the Philippines Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency.
  • Contact the U.S. Embassy in Manila, Philippines, located at 1201 Roxas Boulevard, at +(63) (2) 8301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday. After-hours emergency number for U.S. citizens is +(63) (2) 8301-2000.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
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