Health Alert – U.S. Embassy Manila (March 28, 2020)

United States Embassy Manila, Philippines

Health Alert – U.S. Embassy Manila (March 28, 2020)

Location:  The Philippines


While the U.S. Embassy is exploring all options to address the current travel disruptions, we strongly encourage U.S. citizens to make necessary preparations if staying in the Philippines during the quarantine period.  Please comply with local quarantine requirements and strictly follow local authorities.

According to the Philippine Bureau of Immigration (BI):

  • All applications for visa extension are suspended during the Enhanced Community Quarantine, except for outbound passengers.
  • Foreigners whose visas will expire during the duration of the Enhanced Community Quarantine will be allowed to file an extension without fines and penalties if they file their applications within 30 days from the lifting of the Enhanced Community Quarantine.
  • All outbound passengers with a visa that expired during the period of the Enhanced Community Quarantine will be waived fines and penalties when applying for the visa update before departing the Philippines.

The U.S. Embassy encourages U.S. citizens to monitor BI’s website for further advisories and announcements.

All Flights to Operate Out of Manila Ninoy Aquino International Airport (NAIA) Terminal 1 Beginning March 28, 2020

As more and more air carriers suspend operations due to COVID-19, the Manila International Airport Authority (MIAA) is streamlining its operations concentrating remaining flights to just one terminal – Terminal 1. 

Singapore Airlines has announced that it will start suspending flights to and from Manila beginning March 29, 2020.  Philippine Airlines suspended international flight operations on March 26, 2020. 

For more information, contact the airlines directly or visit the MIAA Facebook and Twitter pages for an updated schedule of international flights.

Hotel information:  

Passengers in the National Capital Region (NCR) can book a hotel online or visit the Philippine Department of Tourism (DOT) airport office for assistance at 4/F Terminal 1, Ninoy Aquino International Airport, Pasay; Point of Contact is Ms. Jenny Factora through mobile number +63 927-993-5965.  Please note the Embassy cannot cover costs related to your stay.  This list is provided by DOT NCR; the fact that the Embassy is listing the establishments here should not be construed as an endorsement. 

No. Name of Establishment Price Contact Details
1 Holiday Inn Express 4270 9088000
2 Hilton Manila 5500 2397789
3 Conrad Hotel 6500 88339999
4 Sheraton Hotel 5600 (02) 8902 1800
5 Asiatel Airport Hotel 3000-4000, 09773283313
6 Yujj Inn 1100-2800 09178761234
7 Orchid Garden Suites 2600-5250 09154864341
8 Regency Grand Suites 2500 09989701860
9 Crown Regency Grand Suites 2500 09176272975
10 Berjaya Makati Hotel 3000 6327507500
11 Amorsolo Mansion N/A 09173272586
12 Makati Shangri-La 8000+ 8138888
13 Hedda Hotel QC 2375 (02) 8286 7600
Disclaimer: subject to room availability and available staff support, and limited to the mobility of the guest due to lack of public transport.
As of March 27, 2020 1:00PM

Please contact the hotel first and note that this information may be subject to change without notice.

The Embassy has been advised that the following hotels are available in the Cebu area:

  • The Bellavista Hotel: Tel: 340-7821
  • Best Suites: Tel: 09228175643
  • Eloisa Royal Suites: Tel: 492-1913/09173091921
  • Waterfront Airport Hotel and Casino: Tel: 09985948550
  • Maribago Bluewater: Tel: 09988430859
  • Crown Regency Guadalupe: Tel: 09176292222

Rental car information:  

 The DOT-NCR also provided the below information for transportation options:

 Nissan Rent-A-Car from NAIA for guests who may want to arrange pick-up/drop-off to and from NAIA Terminals:         

  •  0917-8195406 (Globe)      
  •  0917-5987201 (Globe)
  •  0917-5987223 (Globe)
  •  0998-9637682 (Smart)

JS Travel & Tours Tourist Rent-A-Car contact number: +63917-3096563

For U.S. citizens outside the NCR, please continue to coordinate with the DOT Regional Offices in your area for assistance.

Actions to Take:


  • U.S. Embassy in the Philippines
    1201 Roxas Boulevard
    +63(2) 5301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday
    After-hours emergency number for U.S. citizens is +(63)(2) 5301-2000
  • State Department–Consular Affairs 888-407-4747 or 202-501-4444.
  • State Department’s travel website for the Worldwide Caution, Travel Advisories, Alerts, and the Philippines Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts.
  • Follow us on  Twitter and Facebook.