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Health Alert – U.S. Embassy Manila (April 17, 2020)
April 17, 2020

United States Embassy Manila, Philippines

Health Alert – U.S. Embassy Manila (April 17, 2020)

Location:  Davao, Philippines


Davao Sweeper Flight to Manila on Saturday, April 18

Extra Seats Now Available for April 18 Davao Sweeper Flight:  Philippine Airlines (PAL) has upgraded to a larger plane for tomorrow’s Davao sweeper flight.  There are now extra seats available.  Interested travelers need to purchase tickets in person at the PAL ticketing office at the Davao International Airport, which is open until 5:00 pm this afternoon.  Tomorrow, April 18, the PAL Davao Airport ticketing office will be open from 8:00 am to 12:00.  Seats are available on a first-come first-served basis until they are sold out.

Department of Health (DOH) City or Municipal Health Office Certificates 

Travelers may need additional requirements, such as a Medical/Health Certificate on quarantine status or fitness to travel.

The DOH Bureau of Quarantine Office issues this certificate in larger cities, e.g. Cebu and Davao.  For other areas, travelers should obtain a medical/health certificate from the City or Municipal Health Office. Some local government Health Offices require a certification letter from the barangay stating the individual has stayed in their locality for at least 14 days to ascertain their quarantine status.  In some cases, individuals may be asked to submit additional medical documentation, such as a chest X-ray.  Check with your city or municipality government website for more information on the Health Office in your area.

Listed below are telephone numbers for some DOH Bureau of Quarantine Offices.

Location Telephone
Cebu +63-32-2385516
Davao +63-82-3002378
Cagayan de Oro +63-88-3273165
Bacolod +63-34-7042273
Iloilo +63-33-3273792


Puerto Princesa +63-48-4334162


Registration with the Department of Tourism 

The Department of Tourism (DOT) coordinates with its Regional Offices to monitor the number of and assist stranded foreigners.  Travelers may also need to register with the DOT if they have not already done so.  The DOT Directory of Regional Offices can be found at: http://www.tourism.gov.ph/regional_offices.aspx.  More DOT information is located at: https://philippines.travel/safeph.  Each DOT Region also maintains a Facebook page with hotline numbers available to assist stranded foreign citizens.

Passage to the airport 

The DOT may assist foreign nationals finding difficulty in transportation arrangements going to the airport due to the community quarantine restrictions.

Below are some DOT Regional Offices with available public numbers for travelers needing assistance with transportation to airports:

1.      DOT Region 8 (Leyte) – 0927-635-4728; 0917-703-0550

2.      DOT Region 10 (Cagayan de Oro) – 0917-872-9725; 088-880-0172; 088-856-4048

3.      DOT Region 11 (Davao) – 0927-993-5965

4.      DOT Region 7 (Cebu & Bohol) provided the following list of accredited land transport providers during COVID-19 quarantine restrictions:

  • Operator: Divaishnavi Intl. Inc.
    Contact Person: Stephanie Villahermosa
    Mobile #: 0977-824-1287 | 0917-329-4457
  • Operator: Planet J Rent A Car
    Contact Person: Jupiter Ofqueria
    Mobile #: 0906-308-3336 | 0917-587-4145
  • Operator: Orient Sun Transport Corp
    Contact Person: Alma Sanchez
    Mobile #: 0917-328-4371
  • Operator: Catalina Car Rentals
    Contact Person: Ms. ChingbiCuizon
    Mobile #: 0917-628-7777
  • Operator: Sanfort Safety Tours Rent A Car
    Contact Person: Edith Sanchez
    Mobile #: 0917-325-1645
  • Operator: Crius Tourist Transport
    Contact Person: Mr. William Oljol
    Mobile #: 0917-625-3786
  • Operator: CLB Tours and Transport Services
    Contact Person: Mr. Charllie Baltazar
    Mobile #: 0917-847-9620 | 0922-881-5183

International Flights Departing from Manila Ninoy Aquino International Airport (NAIA):

International commercial flight options currently exist in the Philippines.  U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period.  The U.S. government does not currently anticipate arranging repatriation flights in the Philippines at this time.

The Manila International Airport Authority (MIAA) updates their Facebook page with scheduled international flights.  Visit the MIAA Facebook and Twitter pages for an updated schedule of international flights.



Flight schedules may change at any given time.  Please contact your airline for confirmation.

Travel Letters:

The U.S. Embassy can provide travel letters to U.S. citizens planning to travel to an airport, which can be presented at checkpoints.  To request a travel letter, U.S. citizens should contact the U.S. Embassy by email ACSInfoManila@state.gov or telephone: +(63)(2) 5301-2000.

Hotel Information:

On April 6, the Philippine Department of Tourism updated the list of operational hotels in the Manila Metro area.  The list can be viewed on the Embassy’s COVID-19 Information page, along with information on Philippine visas and the Bureau of Immigration, the Philippine Retirement Authority, and car rentals.

Actions to Take:


  • U.S. Embassy in the Philippines
    1201 Roxas Boulevard
    +63(2) 5301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday
    After-hours emergency number for U.S. citizens is +(63)(2) 5301-2000
  • State Department–Consular Affairs 888-407-4747 or 202-501-4444.
  • State Department’s travel website for the Worldwide Caution, Travel Advisories, Alerts, and the Philippines Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts.
  • Follow us on  Twitter and Facebook.