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Health Alert – U.S. Embassy Manila (April 16, 2020)
April 16, 2020

United States Embassy Manila, Philippines

Health Alert – U.S. Embassy Manila (April 16, 2020)

Location:  The Philippines


Sweeper Flights to Manila on Saturday, April 18:

  • Sweeper flights to Manila are planned for April 18 from Bacolod, Bohol, Cagayan de Oro, Caticlan, Cebu, Davao, Dumaguete, Iloilo, Leyte, Puerto Princesa, and Siargao.
  • Register for the flight with Philippine Airlines (PAL) by 8:00 p.m. on Thursday, April 16 at the following link: https://mypal.vip/url/DomesticFlight
  • Once registration closes, a PAL representative will then contact you directly to arrange payment and confirm your seat.  All flight arrangements will be made by PAL.
  • PAL has yet to determine the cost of the sweeper flights, but advised that it will be based on a standard commerical fare.
  • PAL advised that to receive a boarding pass, travelers will need to be able to demonstrate they meet at least one of the criteria below, which is set by the Philippine Inter-Agency Task Force (IATF):
    • An onward international airline ticket within 24-hours of the sweeper flight.
    • Confirmed hotel accommodation until travel and a confirmed international flight if longer than 24-hours.
    • Be a permanent resident in Manila with proof of residential address.
  • Travelers may need additional requirements, such as a Quarantine Certificate.
  • Contact the U.S. Embassy by email ACSInfoManila@state.gov or telephone: +(63)(2) 5301-2000 to request a travel letter for passage to the airport and let us know that you have been confirmed on the flight.

Quarantine Certificates:

When purchasing airline tickets, airlines may ask travelers to provide a Quarantine Certificate.  The Bureau of Quarantine issues this certificate in larger cities, e.g. Cebu and Davao.  For other areas, travelers should inquire with the Provincial, City, or Municipal Health Office.  The Health Office may require a certification letter from the barangay stating the individual has stayed in their locality for at least 14 days.  In some cases, individuals may be asked to submit additional medical documentation, such as a chest X-ray.

Check with your province, city, or municipality government website for more information on the Health Office in your area.  Listed below are telephone numbers for some Bureau of Quarantine offices.

Location Telephone
Cebu +63-32-2385516
Davao +63-82-3002378
Cagayan de Oro +63-88-3273165
Bacolod +63-34-7042273
Iloilo +63-33-3273792


Puerto Princesa +63-48-4334162


Travel Letters:

The U.S. Embassy can provide travel letters to U.S. citizens planning to travel to an airport, which can be presented at checkpoints.  To request a travel letter, U.S. citizens should contact the U.S. Embassy by email ACSInfoManila@state.gov or telephone: +(63)(2) 5301-2000.

Hotel Information:

On April 6, the Philippine Department of Tourism updated the list of operational hotels in the Manila Metro area.  The list can be viewed on the Embassy’s COVID-19 Information page, along with information on Philippine visas and the Bureau of Immigration, the Philippine Retirement Authority, and car rentals.

Actions to Take:


  • U.S. Embassy in the Philippines
    1201 Roxas Boulevard
    +63(2) 5301-2000, from 7:30 a.m. to 4:00 p.m. Monday through Friday
    After-hours emergency number for U.S. citizens is +(63)(2) 5301-2000
  • State Department–Consular Affairs 888-407-4747 or 202-501-4444.
  • State Department’s travel website for the Worldwide Caution, Travel Advisories, Alerts, and the Philippines Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts.
  • Follow us on  Twitter and Facebook.