COVID-19 Information

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COUNTRY-SPECIFIC INFORMATION:

The U.S. Embassy in Manila continues to closely monitor COVID-19 developments in the Philippines as it has confirmed cases within its borders.  The Philippines Department of Health provides current updates on the number of confirmed cases.

On July 15, the Philippine government announced the below classifications for areas in the country as a continued measure against the spread of COVID-19.

•  Cebu City is now placed under Modified Enhanced Community Quarantine (MECQ) status from July 15 to July 31 after a month of being under the most restrictive enhanced community quarantine (ECQ) due to a spike in coronavirus disease (Covid-19) cases.

•  Areas under General Community Quarantine (GCQ) from July 15-31:

Luzon – NCR (Metro Manila), Region IV-A (CALABARZON): Laguna, Cavite, and Rizal

Visayas – Region VII (Central Visayas):Lapu-Lapu City, Mandaue City, Ormoc City, Southern Leyte, and Cebu Province: Cities of Talisay, Minglanilla, and Concepcion

Mindanao- Zamboanga City, Butuan City, Agusan del Norte and Basilan

• Areas under “Medium-Risk” Modified General Community Quarantine (MGCQ) are:

Luzon – Cordillera Administrative Region (CAR):Benguet, Baguio City, Region 1 (Ilocos Region): Ilocos Sur, Pangasinan, Ilocos Norte, La Union, Dagupan City, Region 2 (Cagayan Valley): Cagayan, Isabela, Nueva Vizcaya, Region 3 (Central Luzon): Bataan, Nueva Ecija, Pampanga, Bulacan, Tarlac, Zambales, Angeles City, Region 4-A (Calabarzon): Batangas, Quezon, Lucena City, Region 4-B (Mimaropa): Oriental Mindoro, Occidental Mindoro, and Puerto Princesa City, Region 5 (Bicol): Albay, Masbate, Camarines Norte, Camarines Sur, Catanduanes, Sorsogon, Naga City

Visayas- Region 6 (Western Visayas): Iloilo, Negros Occidental, Capiz, Antique, Aklan, Guimaras, Iloilo City, Bacolod City, Region 7 (Central Visayas): Negros Oriental, Bohol, Cebu Province, Region 8 (Eastern Visayas):Western Samar, Leyte, Biliran, Tacloban City

Mindanao – Region 9 (Zamboanga): Zamboanga del Sur, Zamboanga Sibugay, Zamboanga del Norte, Region 10 (Northern Mindanao): Misamis Occidental, Bukidnon, Lanao del Norte, Cagayan de Oro City, Iligan City, Region 11 (Davao region):  Davao Oriental, Davao del Norte, Davao del Sur, Davao de Oro, Davao City, Region 12: Sultan Kudarat, Cotabato, South Cotabato, General Santos City, BARMM: Lanao del Sur, Maguindanao

• The rest of the country will remain under “Low-Risk” MGCQ until July 31.

Please comply with local quarantine requirements and strictly follow local authorities.  Regardless of location, U.S. citizens are encouraged to continue to practice proper anti-virus safety protocols, such as frequent hand washing and social distancing.

For quarantine classification protocols and regulation, please visit http://www.covid19.gov.ph/ecq-gcq-guidelines/ for guidance. The Philippine Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases continues to mandate wearing of face masks in all areas.  According to the IATF, face masks may be store-bought or improvised, such as a handkerchief or small towel covering the nose and mouth.

Routine U.S. citizen services, including all passport, citizenship, notary, and legal capacity to marry services are still suspended.  For emergency services, including emergency passports and reports of death, please contact American Citizen Services via email at ACSInfoManila@state.gov or call +63 (2) 5301-2000.  The U.S. Embassy is not accepting walk-ins at this time. 

International Flights:

Department of Health (DOH) City or Municipal Health Office Certificates:

Travelers may need additional requirements, such as a Medical/Health Certificate on quarantine status or fitness to travel.

The DOH Bureau of Quarantine issues this certificate in larger cities, e.g. Cebu and Davao.  For other areas, travelers should obtain a medical/health certificate from the City, or Municipal Health Office.  Some local government Health Offices require a certification letter from the barangay stating the individual has stayed in their locality for at least 14 days to ascertain their quarantine status.  In some cases, individuals may be asked to submit additional medical documentation, such as a chest X-ray.  

Check with your province, city, or municipality government website for more information on the Health Office in your area. Listed below are telephone numbers for some Bureau of Quarantine offices.

Location

Telephone

Cebu

+63-32-2385516

Davao

+63-82-3002378

Cagayan de Oro

+63-88-3273165

Bacolod

+63-34-7042273

Iloilo

+63-33-3273792

+63-33-3373904

Puerto Princessa

+63-48-4334162

 

International commercial flight options currently exist in the Philippines.  U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period.  The U.S. government does not currently anticipate arranging repatriation flights in the Philippines at this time.

Travel Letters:

The U.S. Embassy can provide travel letters to U.S. citizens planning to travel to an airport, which can be presented at checkpoints.  To request a travel letter, U.S. citizens should contact the U.S. Embassy by email ACSInfoManila@state.gov or telephone: +(63)(2) 5301-2000.

The Manila International Airport Authority (MIAA) updates their Facebook and Twitter pages with scheduled international flights.  Flight schedules may change at any given time.  Please contact your airline for confirmation.  More information may be found here:  https://www.facebook.com/MIAAGovPh/https://twitter.com/MIAAGovPH.

Flights are gradually resuming service from Clark International Airport (CRK).  Only passengers with valid travel documents (i.e., boarding pass) will be allowed to enter the airport.  This is a developing situation; passengers should check www.facebook.com/CRKInternationalAirport or clarkinternationalairport.com for the latest updates.

Passage to the Airport: 

The DOT may assist foreign nationals finding difficulty in transportation arrangements going to the airport due to the community quarantine restrictions.

Below are some DOT Regional Offices with available public numbers for travelers needing assistance with transportation to airports:

1.      DOT Region 8 (Leyte) – 0927-635-4728; 0917-703-0550

2.      DOT Region 10 (Cagayan de Oro) – 0917-872-9725; 088-880-0172; 088-856-4048

3.      DOT Region 11 (Davao) – 0927-993-5965

4.      DOT Region 7 (Cebu & Bohol) provided the following list of accredited land transport providers during COVID-19 quarantine restrictions:

  • Operator: Divaishnavi Intl. Inc.
    Contact Person: Stephanie Villahermosa
    Mobile #: 0977-824-1287 | 0917-329-4457
  • Operator: Planet J Rent A Car
    Contact Person: Jupiter Ofqueria
    Mobile #: 0906-308-3336 | 0917-587-4145
  • Operator: Orient Sun Transport Corp
    Contact Person: Alma Sanchez
    Mobile #: 0917-328-4371
  • Operator: Catalina Car Rentals
    Contact Person: Ms. ChingbiCuizon
    Mobile #: 0917-628-7777
  • Operator: Sanfort Safety Tours Rent A Car
    Contact Person: Edith Sanchez
    Mobile #: 0917-325-1645
  • Operator: Crius Tourist Transport
    Contact Person: Mr. William Oljol
    Mobile #: 0917-625-3786
  • Operator: CLB Tours and Transport Services
    Contact Person: Mr. Charllie Baltazar
    Mobile #: 0917-847-9620 | 0922-881-5183

ENTRY AND EXIT REQUIREMENTS:

NOTE:  The U.S. Department of State issued a Global Level 4 Health Advisory advising U.S. citizens to avoid all international travel due to the global impact of COVID-19.

The U.S. Embassy encourages U.S. citizens to monitor the Philippine Bureau of Immigration’s (BI) website for the most updated information on entry and exit requirements.  The information provided here is subject to change.

The BI continues to implement existing international travel restrictions until these are lifted or relaxed by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF-EID).

Under existing guidelines approved by IATF, only OFWs; Filipino citizens and their spouses and dependents; foreign diplomats; and foreign crew members of airlines are allowed to enter the Philippines.

Non-Filipinos may generally leave the Philippines, but Filipinos are not allowed to leave unless they are OFWs, permanent residents or holders of student visa in their country of destination.

 Philippine Visa Updates and Transaction with BI

On May 27, 2020, the BI announced the lifting of suspension of transactions at BI including visa updates.  Foreigners can now update their visa staring June 1 and fines and penalties for overstaying due to COVID-19 lock down are waived if application is filed within 30 days of the lifting.

The BI is currently implementing online appointment to achieve social distancing and prevent the spread of COVID-19:

•             Only clients with appointment codes will be served during the specified date and time of their appointments;

•             Clients will need to present government-issued or valid identification cards before they will be allowed to enter the bureau’s premises; and

•             Clients may still use the services of BI-accredited travel agencies and law offices on their behalf.

Clients can review a complete set of instructions and requirements needed for every BI transaction at the bureau’s website.  Clients can address their inquiries and concerns through BI’s online social media platforms and telephone hotlines found on their website.

QUARANTINE INFORMATION:   

The Philippine Department of Health (DOH) and allied agencies have set up quarantine mechanisms.  Please check DOH guidance for updated information.  The Philippine Department of Interior and Local Government also regularly posts public advisory related to community quarantine.

Travelers should be prepared for travel restrictions to be put in effect with little and no advance notice.

Consider your plan to shelter in place: 

While the U.S. Embassy has been making every effort possible to assist U.S. citizens through coordination with local authorities including the Philippine Department of Tourism (DOT), options to fly within and out of the Philippines are extremely limited.

The U.S. Embassy is exploring all options to address the current travel disruptions.  We strongly encourage U.S. citizens to make necessary preparations if staying in the Philippines during the quarantine period.  Please comply with local quarantine requirements and strictly follow local authorities.

Hotel information:

The Philippine Department of Tourism (DOT) provided this list of operational hotels in the country as of April 6, 2020.

Please note the Embassy cannot cover costs related to your stay.  This list is provided by DOT; the fact that the Embassy is listing the establishments here should not be construed as an endorsement.

No. Name of Establishment Location
1 Ascott Bonifacio Global City Taguig
2 Ascott Makati Makati City
3 Cirque Serviced Residences Quezon City
4 Citadines Bay City Manila Pasay City
5 Citadines Millennium Ortigas Pasig City
6 Citadines Salcedo Makati Makati City
7 City of Dreams Manila Paranaque
8 Cocoon Boutique Hotel Quezon City
9 Connector Hostel Makati
10 Conrad Manila Pasay City
11 Cross Roads Hostel Manila Mandaluyong City
12 Crowne Plaza Manila Galleria Mandaluyong City
13 Discovery Primea Makati City
14 Domestic Guest House Pasay City
15 Dusit Thani Manila Makati City
16 Eastwood Richmonde Hotel Quezon City
17 EDSA Shangri-La Mandaluyong City
18 Go Hotels Mandaluyong Mandaluyong City
19 Go Hotels Ortigas Pasig City
20 Gran Prix Manila Hotel Ermita
21 Herald Suites Makati City
22 Herald Suites Polaris Makati City
23 Herald Suites Solana Makati City
24 Hilton Manila Pasay City
25 Holiday Inn and Suites Makati Makati
26 Hotel Jen Manila Pasay City
27 Hotel Lucky Chinatown Binondo
28 Hotel Merlo Makati City
29 Infinity Tower Suites Makati Makati City
30 KL Serviced Residences Makati City
31 Manila Airport Hotel Paranaque City
32 Marco Polo Ortigas, Manila Pasig City
33 New World Makati Hotel Makati City
34 Newgrange Condotel Quezon City
35 Novotel Manila Araneta City Quezon City
36 One Pacific Place Serviced Residences Makati City
37 Orchid Garden Suites Malate
38 OYO 106 24H City Hotel Makati City
39 Oyo Melboune Suites Makati City
40 Paragon Tower Ermita Ermita
41 Park Inn by Radisson North EDSA Quezon City
42 Parque Espana Muntinlupa City
43 Quoalla Hotel Makati City
44 Raffles and Fairmont Makati Makati City
45 Red Planet Aurora Boulevard Quezon City
46 Red Planet Hotel Makati Makati City
47 Red Planet Manila Amorsolo Makati City
48 Red Planet Manila ASEANA City Paranaque
49 Red Planet Ortigas Pasig City
50 Regency Grand Suites Malate
51 Savoy Hotel Manila Pasay City
52 Seda Residences Makati Makati City
53 Shangri-La The Fort Bonifacio Global City
54 Sheraton Manila Hotel Pasay City
55 Sofitel Philippine Plaza Manila Pasay City
56 Somerset Alabang Manila Muntinlupa City
57 Somerset Millennium Makati Makati City
58 Somerset Olympia Makati Makati City
59 Spaces by Eco Hotel Makati City
60 Stonehouse Hotel Manila Ermita
61 Tambayan Capsule Hostel and Gastrobar Malate
62 The Alpha Suites Makati City
63 The Bellevue Manila Muntinlupa City
64 The Blulane Inc Santa Cruz
65 The Heritage Manila Pasay City
66 The Linden Suites Pasig City
67 The Purple Tree Bed and Breakfast Paranaque
68 Tryp by Wyndham Mall of Asia Pasay City
69 U Hotels Makati Makati City
70 Valero Grand Suites by Swiss Hotel Makati City
71 Y2 Serviced Hotel and Residences Makati City

Disclaimer: subject to room availability and available staff support and limited to the mobility of the guest due to lack of public transport.  Please contact the hotel first and note that this information may be subject to change without notice.

The Embassy has been advised that the following hotels are available in the Cebu area:

  • The Bellavista Hotel: Tel: 340-7821.
  • Best Suites: Tel: 09228175643.
  • Eloisa Royal Suites: 492-1913/09173091921.
  • Waterfront Airport Hotel and Casino: Tel: 09985948550.
  • Maribago Bluewater: Tel: 09988430859.
  • Crown Regency Guadalupe: 09176292222.

Rental car information:  

The DOT-NCR also provided the below information for transportation requirements:

1..Nissan Rent-A-Car from NAIA for guests who may want to arrange pick-up/drop-off to and from NAIA Terminals:

  • 0917-8195406 (Globe)
  • 0917-5987201 (Globe)
  • 0917-5987223 (Globe)
  • 0998-9637682 (Smart)

2. JS Travel & Tours Tourist Rent-A-Car contact number: +63917-309-6563

3. 8008 Transportation POC: Pilar Pusing, General Manager, contact number: +63917-819-6288

For U.S. citizens outside the NCR, please continue to coordinate with the DOT Regional Offices in your area for assistance.

Veterans Affairs Operations:

The VA Manila Outpatient Clinic will remain closed for scheduled and walk-in health care appointments until July 2, 2020.

During the last several weeks, the Clinic has made significant technological advances and been able to secure remote access to our systems for our medical providers. With these improvements, VA Manila will begin offering limited telephone appointments for Primary Care and Mental Health between May 20 and July 2, 2020.  Our doctors are reviewing their appointment lists of Veterans who had appointments that were cancelled in March and April, as well as those Veterans who have upcoming appointments for the rest of May and June scheduled. Based on their clinical review, we are contacting some Veterans to see if they would like to schedule a telephone appointment with their Primary Care Physician.

Veterans with scheduled specialty care appointments between now and July 2, 2020, those appointments have been cancelled and will need to be rescheduled. Your team scheduler will contact you when VA Manila reopens to reschedule those appointments. It is much more challenging for a specialty care provider to conduct their appointments via telephone. VA Manila is unable to add video tele-conferencing services to our telephone appointments, mostly due to the limited availability of high speed internet services outside of Metro Manila. Also, most of our specialty providers will need for you to have x-rays, lab work, or use other diagnostic equipment during your appointment that is only available in-person at VA Manila. As such, we have had to cancel all scheduled specialty appointments through July 2, 2020. This impacts the following specialty clinics:

Audiology Gastroenterology (GI) Otolaryngology (ENT)
Cardiology Neurology Pulmonology
Dermatology Ophthalmology Renal / Nephrology
Endocrinology Orthopedics Rheumatology

If you had a scheduled appointment in one of the above clinics between May 20 to July 2, 2020, your appointment has automatically been cancelled and VA Manila will contact you once the Clinic reopens and begins conducting face-to-face appointments again. For urgently needed specialty care, Veterans may continue to seek care from community providers and seek reimbursement of your expenses through VA’s Foreign Medical Program.

Pharmacy Updates

Air 21 has resumed service delivery to even more areas in the Philippines over the last ten days. Nearly all of the Philippines is now serviceable for delivery with Air 21 and LBC.  While there are still a handful of areas which remain unserved, there are very few Veterans who reside in those areas.  Below is the most recent service advisory we received from Air21 for your awareness of where they currently are accepting packages for delivery.

Air 21

For areas that remain unserved by Air21 or LBC, you are advised to continue purchasing needed medications from community providers. If those medications are for a service-connected condition, you are eligible to seek reimbursement from VA’s Foreign Medical Program. Both Air21 and LBC may experience delays in shipping, and some local barangays may refuse entry to the courier companies’ drivers – in which case Veterans may need to collect their packages from the closest office.

Veterans with questions about medication refills can contact the Outpatient Clinic through Secure Messenger within the MyHealtheVet online portal. Veterans can also use MyHealtheVet to request medication refills, or contact the Automated Pharmacy Refill Line at: #MyVA (#6982), Option 8 or +63-02-8550-3888, Option 8.

The RAO and Embassy Fleet Post Office continue to coordinate weekly pickups of medications and other important mail for delivery to the RAOs in Subic and Angeles. FPO is continuing to look for other options for the other RAO FPO boxes and how we can get that mail to Veterans.

LOCAL RESOURCES:

  OTHER LINKS: