COVID-19 Information

COUNTRY-SPECIFIC INFORMATION:

The U.S. Embassy in Manila continues to closely monitor COVID-19 developments in the Philippines as it has confirmed cases within its borders.  The Philippines Department of Health provides current updates on the number of confirmed cases.

On March 16, the Government of the Philippines declared a “State of Calamity” throughout the Philippines due to COVID-19.  The Government of the Philippines also implemented an enhanced community quarantine for the Luzon area.  Some Local Government Units (LGU), i.e. cities and municipalities in the National Capital Region (NCR), have curfews in effect to limit exposure to the COVID-19 virus.  Some provinces have implemented their own community quarantines.  If you live in an area that has imposed a local curfew ordinance or similar community quarantine, please plan your activities and travel accordingly and monitor the relevant LGU’s website for their rules and regulations.

ENTRY AND EXIT REQUIREMENTS:

NOTE:  The U.S. Department of State issued a Global Level 4 Health Advisory advising U.S. citizens to avoid all international travel due to the global impact of COVID-19.

On March 19, 2020, the DFA announced the temporary suspension of visa issuance effective immediately.  The temporary suspension will deem all previously issued visas canceled, and foreigners with visas issued by Philippine Foreign Service Posts (primarily 9a Temporary Visitor/Tourist visas) will not be allowed entry into the country starting March 22, 2020.  Visas previously issued to foreign spouses and children of Filipino nationals will remain valid.  This temporary suspension has no impact on foreign nationals who are already in the country or holders of visas issued by other government agencies.

The Department of Tourism (DOT) created a Tourism Airport Team to provide 24-hour service to tourists at airports including assistance in arranging flights, securing bookings, transportation, meals and accommodation.  DOT regional offices are assisting all stranded passengers and DOT staff are present at airports.  The DOT Directory of Regional Offices can be found at:  http://www.tourism.gov.ph/regional_offices.

Expired Philippine Visas:

According to the Philippine Bureau of Immigration (BI):

  • Temporary visitor visa holders who have stayed in the country for less than one year may secure their Emigration Clearance Certificates (ECCs) at the international airports.
  • BI will temporarily allow foreign nationals with approved and implemented visas who are awaiting release of their Alien Certificate of Registration Identity Card (ACR I-Card) to depart the country.  In lieu of the ACR I-Card Waiver Order, travelers will need to present the following items at the airport: passport with valid visa as indicated in the implementation stamp, official receipt of the ACR I-Card Waiver Application Fee, and ECC with Returning Permit (RP) or Special Resident Certificate (SRC), whichever is applicable.  Departing foreign nationals must retain these documents as they will be required for reentry into the Philippines under their respective visa.
  • All applications for visa extension are suspended during the Enhanced Community Quarantine, except for outbound passengers.
  • Foreigners whose visas will expire during the duration of the Enhanced Community Quarantine will be allowed to file an extension without fines and penalties if they file their applications within 30 days from the lifting of the Enhanced Community Quarantine.
  • All outbound passengers with a visa that expired during the period of the Enhanced Community Quarantine will be waived fines and penalties when applying for the visa update before departing the Philippines.

The U.S. Embassy encourages U.S. citizens to monitor the Philippine Bureau of Immigration’s website for the most updated information.

Quarantine Information:

The Philippine Department of Health (DOH) and allied agencies have set up quarantine mechanisms.  Please check DOH guidance for updated information.  The Philippine Department of Interior and Local Government also regularly posts public advisory related to community quarantine.

Travelers should be prepared for travel restrictions to be put in effect with little and no advance notice.

Several airlines have already suspended or indicated intent to suspend international flights until April 14, 2020, or until further notice.

Consider your plan to shelter in place: 

While the U.S. Embassy has been making every effort possible to assist U.S. citizens through coordination with local authorities including the Philippine Department of Tourism (DOT), options to fly within and out of the Philippines are extremely limited.

The U.S. Embassy is exploring all options to address the current travel disruptions.  We strongly encourage U.S. citizens to make necessary preparations if staying in the Philippines during the quarantine period.  Please comply with local quarantine requirements and strictly follow local authorities.

Hotel information:

The Philippine Department of Tourism (DOT) provided this list of operational hotels in the country as of March 27, 2020.

Passengers in the National Capital Region (NCR) can book a hotel online or visit the DOT airport office for assistance at 4/F Terminal 1, Ninoy Aquino International Airport, Pasay; Point of Contact is Ms. Jenny Factora through mobile number +63 927-993-5965.  Please note the Embassy cannot cover costs related to your stay.  This list is provided by DOT; the fact that the Embassy is listing the establishments here should not be construed as an endorsement.

No. Name of Establishment Price Contact Details
PASAY
1 Holiday Inn Express 4270 9088000
2 Hilton Manila 5500 2397789
3 Conrad Hotel 6500 88339999
4 Sheraton Hotel 5600 (02) 8902 1800
5 Asiatel Airport Hotel 3000-4000 asiatelhotel@gmail.com, 09773283313
6 Yujj Inn 1100-2800 09178761234
MANILA
7 Orchid Garden Suites 2600-5250 09154864341
8 Regency Grand Suites 2500 09989701860
MAKATI
9 Crown Regency Grand Suites 2500 09176272975
10 Berjaya Makati Hotel 3000 6327507500
11 Amorsolo Mansion N/A 09173272586
12 Makati Shangri-La 8000+ 8138888
QUEZON CITY
13 Hedda Hotel QC 2375 (02) 8286 7600
Disclaimer: subject to room availability and available staff support, and limited to the mobility of the guest due to lack of public transport.
As of March 27, 2020 1:00PM

Please contact the hotel first and note that this information may be subject to change without notice.

The Embassy has been advised that the following hotels are available in the Cebu area:

  • The Bellavista Hotel: Tel: 340-7821.
  • Best Suites: Tel: 09228175643.
  • Eloisa Royal Suites: 492-1913/09173091921.
  • Waterfront Airport Hotel and Casino: Tel: 09985948550.
  • Maribago Bluewater: Tel: 09988430859.
  • Crown Regency Guadalupe: 09176292222.

Rental car information:  

The DOT-NCR also provided the below information for transportation requirements:

  1. Nissan Rent-A-Car from NAIA for guests who may want to arrange pick-up/drop-off to and from NAIA Terminals:
    • 0917-8195406 (Globe)
    • 0917-5987201 (Globe)
    • 0917-5987223 (Globe)
    • 0998-9637682 (Smart)

2. JS Travel & Tours Tourist Rent-A-Car contact number: +63917-3096563

For U.S. citizens outside the NCR, please continue to coordinate with the DOT Regional Offices in your area for assistance.

Veteran’s Health Care Benefits:

   a) There are limited pharmacy services currently being provided at this time at the VA Manila Regional Office and Outpatient Clinic. The Regional Office and Outpatient Clinic are closed for all scheduled and walk-in appointments at this time.  All scheduled veteran appointments until April 13 have been cancelled.  VA Manila is planning to re-open on Tuesday, April 14, pending further announcements regarding the Philippines’ Enhanced Community Quarantine.  Veterans whose appointments were cancelled between March 17 and April 14 will be contacted when operations resume to reschedule. 

   b) There are limited pharmacy services currently being provided at this time at the Outpatient Clinic. Established VA Manila veterans can request medication refills using VA’s Automated Pharmacy Refill line, by dialing #MyVA (#6982), Option 8. Veterans can also request refills through the online portal at MyHealtheVet.  Medications will be prepared and shipped to veterans, but there may be shipping delays for veterans outside of Metro Manila.

   c) Veterans may send medical questions to their healthcare provider through the VA’s SecureMessage portal at MyHealtheVet. Several providers and nurses are reviewing these messages daily and will respond.

   d) Veterans may continue to seek care from community health care providers and seek reimbursement for their service-connected conditions through the Foreign Medical Program. If a veteran needs urgent medical care, they are advised to seek care at the closest hospital or emergency room.

   e) Veterans who have concerns about possible COVID-19 infections and who are seeking information about diagnostic testing are advised to contact the Philippine Department of Health COVID-19 Hotline – 02-894-COVID (02-8942-6843) or 1555. VA Manila is unable to perform COVID-19 diagnostic testing at this time.

   f) For specific questions regarding your financial benefits, Veterans may contact the VA Regional Office through the online Inquiry Routing & Information System (IRIS) available: https://iris.custhelp.va.gov/. All pending Veteran claims have been temporarily transferred to other VA Regional Offices in the United States to ensure continued and timely processing.

LOCAL RESOURCES:

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