Ask a COVID-19 Question
The U.S. Embassy in Manila continues to closely monitor COVID-19 developments in the Philippines as it has confirmed cases within its borders. The Philippines Department of Health provides current updates on the number of confirmed cases.
On June 15, the Philippine government announced the below classifications for areas in the country as a continued measure against the spread of COVID-19:
- Cebu City returned to Enhanced Community Quarantine (ECQ) status from June 16 to June 30 because the Philippine government notes an increase of new cases; widespread community transmission; case doubling time of less than seven (7) days; and a significant increase in critical care utilization as compared to critical care capacity.
- Talisay City, a city under the province of Cebu, is placed under Modified Enhanced Community Quarantine (MECQ) until June 30, for the same reasons.
- Areas under General Community Quarantine (GCQ) from June 16-30:
Luzon – NCR (Metro Manila), Cagayan, Isabela, Nueva Vizcaya, Quirino, Santiago City in Region II; Aurora, Bataan, Bulacan, Tarlac, Olongapo City in Region III; Cavite, Laguna, Batangas, Rizal, Quezon in Region IV-A.
Visayas — Bohol, Cebu, Negros Oriental, Siquijor, Mandaue City, Lapu-Lapu City in Region VII
Mindanao — Davao City and Zamboanga City
- The rest of the country remains under Modified General Community Quarantine (MGCQ) until June 30, 2020.
Local Government Units (LGUs), i.e. cities and municipalities in the National Capital Region, may still have curfews in effect to limit exposure to the COVID-19 virus. Some provinces have implemented their own community quarantines. If you live in an area that has imposed a local curfew ordinance or similar community quarantine, please plan your activities and travel accordingly and monitor the relevant LGU’s website for their rules and regulations.
Please comply with local quarantine requirements and strictly follow local authorities. Regardless of location, U.S. citizens are encouraged to continue to practice proper anti-virus safety protocols, such as frequent hand washing and social distancing.
Routine U.S. citizen services, including all passport, citizenship, notary, and legal capacity to marry services are still suspended. For emergency services, including emergency passports and reports of death, please contact American Citizen Services via email at ACSInfoManila@state.gov or call +63 (2) 5301-2000. The U.S. Embassy is not accepting walk-ins at this time.
On April 2, the Philippine Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases announced the mandatory wearing of face masks in areas placed under ECQ. Anyone in the ECQ leaving their home is required to wear a face mask. According to the IATF, face masks may be store-bought or improvised, such as a handkerchief or small towel covering the nose and mouth.
Department of Health (DOH) City or Municipal Health Office Certificates:
Travelers may need additional requirements, such as a Medical/Health Certificate on quarantine status or fitness to travel.
The DOH Bureau of Quarantine issues this certificate in larger cities, e.g. Cebu and Davao. For other areas, travelers should obtain a medical/health certificate from the City, or Municipal Health Office. Some local government Health Offices require a certification letter from the barangay stating the individual has stayed in their locality for at least 14 days to ascertain their quarantine status. In some cases, individuals may be asked to submit additional medical documentation, such as a chest X-ray.
Check with your province, city, or municipality government website for more information on the Health Office in your area. Listed below are telephone numbers for some Bureau of Quarantine offices.
Cagayan de Oro
International commercial flight options currently exist in the Philippines. U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period. The U.S. government does not currently anticipate arranging repatriation flights in the Philippines at this time.
The U.S. Embassy can provide travel letters to U.S. citizens planning to travel to an airport, which can be presented at checkpoints. To request a travel letter, U.S. citizens should contact the U.S. Embassy by email ACSInfoManila@state.gov or telephone: +(63)(2) 5301-2000.
The Manila International Airport Authority (MIAA) updates their Facebook and Twitter pages with scheduled international flights. Flight schedules may change at any given time. Please contact your airline for confirmation.
Flights are gradually resuming service from Clark International Airport (CRK). Only passengers with valid travel documents (i.e., boarding pass) will be allowed to enter the airport. This is a developing situation; passengers should check www.facebook.com/CRKInternationalAirport or clarkinternationalairport.com for the latest updates.
Passage to the Airport:
The DOT may assist foreign nationals finding difficulty in transportation arrangements going to the airport due to the community quarantine restrictions.
Below are some DOT Regional Offices with available public numbers for travelers needing assistance with transportation to airports:
1. DOT Region 8 (Leyte) – 0927-635-4728; 0917-703-0550
2. DOT Region 10 (Cagayan de Oro) – 0917-872-9725; 088-880-0172; 088-856-4048
3. DOT Region 11 (Davao) – 0927-993-5965
4. DOT Region 7 (Cebu & Bohol) provided the following list of accredited land transport providers during COVID-19 quarantine restrictions:
- Operator: Divaishnavi Intl. Inc.
Contact Person: Stephanie Villahermosa
Mobile #: 0977-824-1287 | 0917-329-4457
- Operator: Planet J Rent A Car
Contact Person: Jupiter Ofqueria
Mobile #: 0906-308-3336 | 0917-587-4145
- Operator: Orient Sun Transport Corp
Contact Person: Alma Sanchez
Mobile #: 0917-328-4371
- Operator: Catalina Car Rentals
Contact Person: Ms. ChingbiCuizon
Mobile #: 0917-628-7777
- Operator: Sanfort Safety Tours Rent A Car
Contact Person: Edith Sanchez
Mobile #: 0917-325-1645
- Operator: Crius Tourist Transport
Contact Person: Mr. William Oljol
Mobile #: 0917-625-3786
- Operator: CLB Tours and Transport Services
Contact Person: Mr. Charllie Baltazar
Mobile #: 0917-847-9620 | 0922-881-5183
ENTRY AND EXIT REQUIREMENTS:
NOTE: The U.S. Department of State issued a Global Level 4 Health Advisory advising U.S. citizens to avoid all international travel due to the global impact of COVID-19.
On March 19, 2020, the DFA announced the temporary suspension of visa issuance effective immediately. The temporary suspension will deem all previously issued visas canceled, and foreigners with visas issued by Philippine Foreign Service Posts (primarily 9a Temporary Visitor/Tourist visas) will not be allowed entry into the country starting March 22, 2020. Visas previously issued to foreign spouses and children of Filipino nationals will remain valid. This temporary suspension has no impact on foreign nationals who are already in the country or holders of visas issued by other government agencies.
The Department of Tourism (DOT) coordinates with its Regional Offices to assist stranded foreign visitors and monitor the numbers. Travelers may need to register with DOT, if they have not already done so. The DOT Directory of Regional Offices can be found at: http://www.tourism.gov.ph/regional_offices.aspx. More DOT information is located at: https://philippines.travel/safeph. Each DOT Region also maintains a Facebook page with hotline numbers available to assist stranded foreign citizens.
Expired Philippine Visas:
According to the Philippine Bureau of Immigration (BI):
- Temporary visitor visa holders who have stayed in the country for less than one year may secure their Emigration Clearance Certificates (ECCs) at the international airports.
- BI will temporarily allow foreign nationals with approved and implemented visas who are awaiting release of their Alien Certificate of Registration Identity Card (ACR I-Card) to depart the country. In lieu of the ACR I-Card Waiver Order, travelers will need to present the following items at the airport: passport with valid visa as indicated in the implementation stamp, official receipt of the ACR I-Card Waiver Application Fee, and ECC with Returning Permit (RP) or Special Resident Certificate (SRC), whichever is applicable. Departing foreign nationals must retain these documents as they will be required for reentry into the Philippines under their respective visa.
- All applications for visa extension are suspended during the Enhanced Community Quarantine, except for outbound passengers.
- Foreigners whose visas will expire during the duration of the Enhanced Community Quarantine will be allowed to file an extension without fines and penalties if they file their applications within 30 days from the lifting of the Enhanced Community Quarantine.
- All outbound passengers with a visa that expired during the period of the Enhanced Community Quarantine will be waived fines and penalties when applying for the visa update before departing the Philippines.
The U.S. Embassy encourages U.S. citizens to monitor the Philippine Bureau of Immigration’s website for the most updated information.
Philippine Retirement Authority (PRA) Update:
- The PRA Head Office and Satellite Offices are closed until further notice. Inquiries may be sent to the following email addresses or mobile numbers:
For Special Resident Retiree’s Visa (SRRV) holders:
- Email address: firstname.lastname@example.org
- Mobile number: +63-917-855-6354
For SRRV application status inquiries:
- Email address: email@example.com
- Mobile number: +63-917-827-2126
For Finance Division concerns:
- Email: firstname.lastname@example.org
- Mobile number: +63-917-846-4302
- Acceptance of new SRRV applicants, including adding SRRV dependents, is temporarily suspended. You may send scanned copies of your documents for pre-evaluation to email@example.com.
- Official website: https://pra.gov.ph/
- Facebook page: https://www.facebook.com/PhilippineRetirementVisa
The Philippine Department of Health (DOH) and allied agencies have set up quarantine mechanisms. Please check DOH guidance for updated information. The Philippine Department of Interior and Local Government also regularly posts public advisory related to community quarantine.
Travelers should be prepared for travel restrictions to be put in effect with little and no advance notice.
Consider your plan to shelter in place:
While the U.S. Embassy has been making every effort possible to assist U.S. citizens through coordination with local authorities including the Philippine Department of Tourism (DOT), options to fly within and out of the Philippines are extremely limited.
The U.S. Embassy is exploring all options to address the current travel disruptions. We strongly encourage U.S. citizens to make necessary preparations if staying in the Philippines during the quarantine period. Please comply with local quarantine requirements and strictly follow local authorities.
The Philippine Department of Tourism (DOT) provided this list of operational hotels in the country as of April 6, 2020.
Please note the Embassy cannot cover costs related to your stay. This list is provided by DOT; the fact that the Embassy is listing the establishments here should not be construed as an endorsement.
|No.||Name of Establishment||Location|
|1||Ascott Bonifacio Global City||Taguig|
|2||Ascott Makati||Makati City|
|3||Cirque Serviced Residences||Quezon City|
|4||Citadines Bay City Manila||Pasay City|
|5||Citadines Millennium Ortigas||Pasig City|
|6||Citadines Salcedo Makati||Makati City|
|7||City of Dreams Manila||Paranaque|
|8||Cocoon Boutique Hotel||Quezon City|
|10||Conrad Manila||Pasay City|
|11||Cross Roads Hostel Manila||Mandaluyong City|
|12||Crowne Plaza Manila Galleria||Mandaluyong City|
|13||Discovery Primea||Makati City|
|14||Domestic Guest House||Pasay City|
|15||Dusit Thani Manila||Makati City|
|16||Eastwood Richmonde Hotel||Quezon City|
|17||EDSA Shangri-La||Mandaluyong City|
|18||Go Hotels Mandaluyong||Mandaluyong City|
|19||Go Hotels Ortigas||Pasig City|
|20||Gran Prix Manila Hotel||Ermita|
|21||Herald Suites||Makati City|
|22||Herald Suites Polaris||Makati City|
|23||Herald Suites Solana||Makati City|
|24||Hilton Manila||Pasay City|
|25||Holiday Inn and Suites Makati||Makati|
|26||Hotel Jen Manila||Pasay City|
|27||Hotel Lucky Chinatown||Binondo|
|28||Hotel Merlo||Makati City|
|29||Infinity Tower Suites Makati||Makati City|
|30||KL Serviced Residences||Makati City|
|31||Manila Airport Hotel||Paranaque City|
|32||Marco Polo Ortigas, Manila||Pasig City|
|33||New World Makati Hotel||Makati City|
|34||Newgrange Condotel||Quezon City|
|35||Novotel Manila Araneta City||Quezon City|
|36||One Pacific Place Serviced Residences||Makati City|
|37||Orchid Garden Suites||Malate|
|38||OYO 106 24H City Hotel||Makati City|
|39||Oyo Melboune Suites||Makati City|
|40||Paragon Tower Ermita||Ermita|
|41||Park Inn by Radisson North EDSA||Quezon City|
|42||Parque Espana||Muntinlupa City|
|43||Quoalla Hotel||Makati City|
|44||Raffles and Fairmont Makati||Makati City|
|45||Red Planet Aurora Boulevard||Quezon City|
|46||Red Planet Hotel Makati||Makati City|
|47||Red Planet Manila Amorsolo||Makati City|
|48||Red Planet Manila ASEANA City||Paranaque|
|49||Red Planet Ortigas||Pasig City|
|50||Regency Grand Suites||Malate|
|51||Savoy Hotel Manila||Pasay City|
|52||Seda Residences Makati||Makati City|
|53||Shangri-La The Fort||Bonifacio Global City|
|54||Sheraton Manila Hotel||Pasay City|
|55||Sofitel Philippine Plaza Manila||Pasay City|
|56||Somerset Alabang Manila||Muntinlupa City|
|57||Somerset Millennium Makati||Makati City|
|58||Somerset Olympia Makati||Makati City|
|59||Spaces by Eco Hotel||Makati City|
|60||Stonehouse Hotel Manila||Ermita|
|61||Tambayan Capsule Hostel and Gastrobar||Malate|
|62||The Alpha Suites||Makati City|
|63||The Bellevue Manila||Muntinlupa City|
|64||The Blulane Inc||Santa Cruz|
|65||The Heritage Manila||Pasay City|
|66||The Linden Suites||Pasig City|
|67||The Purple Tree Bed and Breakfast||Paranaque|
|68||Tryp by Wyndham Mall of Asia||Pasay City|
|69||U Hotels Makati||Makati City|
|70||Valero Grand Suites by Swiss Hotel||Makati City|
|71||Y2 Serviced Hotel and Residences||Makati City|
Disclaimer: subject to room availability and available staff support and limited to the mobility of the guest due to lack of public transport.
As of April 6, 2020
Please contact the hotel first and note that this information may be subject to change without notice.
The Embassy has been advised that the following hotels are available in the Cebu area:
- The Bellavista Hotel: Tel: 340-7821.
- Best Suites: Tel: 09228175643.
- Eloisa Royal Suites: 492-1913/09173091921.
- Waterfront Airport Hotel and Casino: Tel: 09985948550.
- Maribago Bluewater: Tel: 09988430859.
- Crown Regency Guadalupe: 09176292222.
Rental car information:
The DOT-NCR also provided the below information for transportation requirements:
1..Nissan Rent-A-Car from NAIA for guests who may want to arrange pick-up/drop-off to and from NAIA Terminals:
- 0917-8195406 (Globe)
- 0917-5987201 (Globe)
- 0917-5987223 (Globe)
- 0998-9637682 (Smart)
2. JS Travel & Tours Tourist Rent-A-Car contact number: +63917-309-6563
3. 8008 Transportation POC: Pilar Pusing, General Manager, contact number: +63917-819-6288
For U.S. citizens outside the NCR, please continue to coordinate with the DOT Regional Offices in your area for assistance.
Veterans Affairs Operations:
The VA Manila Outpatient Clinic will remain closed for scheduled and walk-in health care appointments until July 2, 2020.
During the last several weeks, the Clinic has made significant technological advances and been able to secure remote access to our systems for our medical providers. With these improvements, VA Manila will begin offering limited telephone appointments for Primary Care and Mental Health between May 20 and July 2, 2020. Our doctors are reviewing their appointment lists of Veterans who had appointments that were cancelled in March and April, as well as those Veterans who have upcoming appointments for the rest of May and June scheduled. Based on their clinical review, we are contacting some Veterans to see if they would like to schedule a telephone appointment with their Primary Care Physician.
Veterans with scheduled specialty care appointments between now and July 2, 2020, those appointments have been cancelled and will need to be rescheduled. Your team scheduler will contact you when VA Manila reopens to reschedule those appointments. It is much more challenging for a specialty care provider to conduct their appointments via telephone. VA Manila is unable to add video tele-conferencing services to our telephone appointments, mostly due to the limited availability of high speed internet services outside of Metro Manila. Also, most of our specialty providers will need for you to have x-rays, lab work, or use other diagnostic equipment during your appointment that is only available in-person at VA Manila. As such, we have had to cancel all scheduled specialty appointments through July 2, 2020. This impacts the following specialty clinics:
|Gastroenterology (GI)||Otolaryngology (ENT)|
|Ophthalmology||Renal / Nephrology|
If you had a scheduled appointment in one of the above clinics between May 20 to July 2, 2020, your appointment has automatically been cancelled and VA Manila will contact you once the Clinic reopens and begins conducting face-to-face appointments again. For urgently needed specialty care, Veterans may continue to seek care from community providers and seek reimbursement of your expenses through VA’s Foreign Medical Program.
Air 21 has resumed service delivery to even more areas in the Philippines over the last ten days. Nearly all of the Philippines is now serviceable for delivery with Air 21 and LBC. While there are still a handful of areas which remain unserved, there are very few Veterans who reside in those areas. Below is the most recent service advisory we received from Air21 for your awareness of where they currently are accepting packages for delivery.
For areas that remain unserved by Air21 or LBC, you are advised to continue purchasing needed medications from community providers. If those medications are for a service-connected condition, you are eligible to seek reimbursement from VA’s Foreign Medical Program. Both Air21 and LBC may experience delays in shipping, and some local barangays may refuse entry to the courier companies’ drivers – in which case Veterans may need to collect their packages from the closest office.
Veterans with questions about medication refills can contact the Outpatient Clinic through Secure Messenger within the MyHealtheVet online portal. Veterans can also use MyHealtheVet to request medication refills, or contact the Automated Pharmacy Refill Line at: #MyVA (#6982), Option 8 or +63-02-8550-3888, Option 8.
The RAO and Embassy Fleet Post Office continue to coordinate weekly pickups of medications and other important mail for delivery to the RAOs in Subic and Angeles. FPO is continuing to look for other options for the other RAO FPO boxes and how we can get that mail to Veterans.
- Philippine Department of Health (DOH)
- Philippine Department of Health (FAQs)
- Philippine Bureau of Immigration (BI)
- Manila International Airport Authority (MIAA)
- Philippine Civil Aeronautics Board (CAB)
- Philippine Maritime Industry Authority
- Philippine Department of Foreign Affairs
- Philippine Department Of Interior and Local Government
- Philippine Department of Tourism
- COVID-19 crisis page on travel.state.gov
- CDC page on COVID-19
- Philippines Travel Advisory
- Philippines Country Information Page