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The Embassy’s main telephone number is (+63) 2 5301-2000. U.S. citizens needing emergency assistance may call the American Citizen Services Unit during normal operating hours of 7:30am-4:30pm. Outside of normal business hours, U.S. citizens experiencing an emergency may call and request to be connected to the officer on duty.
Callers in the United States may also contact the U.S. Department of State’s Office of Overseas Citizen Services toll free at 1-888-407-4747 (from overseas call 1-202-501-4444).
For more information on crises and emergency assistance overseas, please see the State Department website on Emergencies and Crises.
For emergencies in the Philippines, please alert local authorities at the numbers below:
Location & Information:
1201 Roxas Boulevard
Manila, Philippines 1000
Phone: (+63) 2 5301-2000
Visit our U.S. Embassy Manila page for more information.
Location & Information:
Waterfront Hotel, Lower Ground Floor
Lahug, Cebu City, Philippines
Phone: (+63) 32 231-1261
Visit our U.S. Consular Agency in Cebu page for more information.
Please call: (+63) 2 5301-2000
Outside of Office Hours, contact: (+63) 2 5301-2000
Outside of the Philippines: (+63) 2 5301-2000
Emergency Contact – All Locations Enroll in STEP International Parental Child Abduction Arrest of a U.S. Citizen Death of a U.S. Citizen Victims of Crime Emergency Financial Assistance
Social Security
You may contact us in a variety of ways, but the most efficient way is to contact us via our FBU Inquiry Form. We generally respond within fifteen (15) business days from the date of receipt.
To assist you with your concerns, we may ask for your Social Security Number (SSN), your date of birth and/or banking information. Providing this information is optional; however, we may need this information to answer your questions and fully assist you.
Phone
You may call us at (+63) 2 5301-2000 (Option 3, after selecting your preferred language) from 8:00 a.m. to 11:00 a.m. (Manila Time) every Tuesday and Thursday, except on U.S. and Philippine Holidays.
In-Office Appointments
To ensure the health and safety of our clients and staff, our in-person services are limited to appointment only. Currently, appointments are available on Wednesdays and Fridays from 8:00 AM to 11:30 AM. To schedule an appointment, please contact us via our FBU Inquiry Form and we will contact you to schedule the appointment. Please note that electronic devices (e.g., cell phones, laptops, etc.) are not allowed inside the Embassy.
Facsimile or Postal Mail
You may send your inquiry via fax to (+63) 2 8708-9714 or write to us at the following address:
Social Security Administration
1201 Roxas Boulevard
Manila, Philippines 0930
IMPORTANT:
For OPM annuitants, we provide general services such as direct deposit enrollment, reporting of death and appointment of a Representative Payee. For all other services, please email OPM directly at retire@opm.gov. For more information about OPM, you may visit their website at www.opm.gov.
For veterans living overseas, please visit VA’s website for more information.