IMPORTANT: Please visit our Frequently Asked Questions (FAQs) page for answers to general inquiries.
You may contact us in a variety of ways, but the most efficient way is by sending an email to FBU.Manila@ssa.gov. We generally respond within five (5) business days from the date of receipt.
To assist you with your concerns, we may ask for your Social Security Number (SSN), your date of birth and/or banking information. Providing this information is optional; however, we may need this information to answer your questions and fully assist you.
Phone
You may call us at +63-2-5301-2000 (Option 9) from 8:00 a.m. to 11:00 a.m. (Manila Time) every Tuesday and Thursday, except on U.S. and Philippine Holidays.
In-Office Appointments
To ensure the health and safety of our clients and staff, our in-person services are limited to appointment only. Currently, appointments are available on Wednesdays and Fridays from 8:00 AM to 11:30 AM. To schedule an appointment, please email FBU.Manila@ssa.gov and we will contact you to schedule the appointment. Please note that electronic devices (e.g., cell phones, laptops, etc.) are not allowed inside the Embassy.
Facsimile or Postal Mail
You may send your inquiry via fax to +63-2-8708-9714 or write to us at the following address:
| Local Address: | U.S. Address: |
|---|---|
| U.S. Embassy – Manila Social Security Administration 1201 Roxas Boulevard Manila, Philippines 0930 |
U.S. Embassy – Manila Unit 8600 Box 1610 DPO AP 96515-1610 |
IMPORTANT:
For OPM annuitants, we provide general services such as direct deposit enrollment, reporting of death and appointment of a Representative Payee. For all other services, please email OPM directly at retire@opm.gov. For more information about OPM, you may visit their website at www.opm.gov.
For veterans living overseas, please visit VA’s website for more information.